Servidom
Overview
Domiserve, a subsidiary of La Banque Postale, has been a player in the personal services sector since 2006. Its activities focus on issuing pre-financed CESU (Universal Service Employment Check), telemanagement, and organizing personal services. Domiserve initially commissioned my agency for the redesign of their client website and now for their management software.
My contribution
UX research
The team
1x UX designer
Year
2022
Process
Domiserve, a subsidiary of La Banque Postale, has been a player in the personal services sector since 2006. Its activities focus on issuing pre-financed CESU (Universal Service Employment Check), telemanagement, and organizing personal services. Domiserve initially commissioned my agency for the redesign of their client website and now for their management software.
Outcome
Domiserve manages the entire customer journey for those needing home services, from financing to connecting with providers, with an internal platform covering all aspects.
As a UX designer, the major challenge was understanding each Domiserve employee's business needs to enhance their management platform. The UX research phase was pivotal in identifying and addressing any pain points the staff might experience, ensuring the platform was optimized for maximum efficiency and usability.
Challenges:
- Analysis of existing features to understand user needs and improve the experience
- Need to conduct a UX audit of the platform
- Need to design the UX and UI of the platform based on the audit recommendations
Intervention methodology:
- Project kickoff meeting
- User interviews
- Conducting a UX audit to better understand the platform's features and user journeys and how we could improve the
- mmplementing recommendations based on the audit
- Creating wireframes
- Designing the final mockups
- Developing the prototype